Terms & Conditions

Last Updated: May 2026

Welcome to Vianté Living. These Terms & Conditions ("Terms") govern your access to and use of our website, products, services, and related content. By accessing or using this website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the website.

1. About Vianté Living

Vianté Living is an online home décor and lifestyle brand offering curated products for residential and commercial spaces.

Throughout these Terms, the words "we", "our", "us", and "Vianté Living" refer to Vianté Living, while "you", "your", and "customer" refer to any person accessing or using our website.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
  • You are legally capable of entering into binding agreements.
  • All information provided by you is accurate, current, and complete.

3. Products & Availability

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate.

However:

  • Product colours may vary slightly due to screen settings and photography.
  • Handcrafted products may have minor variations in colour, texture, finish, dimensions, or appearance.
  • Such variations are natural characteristics and shall not be considered defects.
  • Product availability is subject to stock levels.
  • We reserve the right to discontinue any product at any time without prior notice.

4. Pricing & Payments

  • All prices displayed on the website are in Indian Rupees (INR).
  • Applicable taxes, shipping charges, and other fees will be displayed during checkout where applicable.
  • We reserve the right to modify prices without prior notice.
  • Orders will only be processed upon successful payment authorization.

Vianté Living reserves the right to refuse or cancel any order suspected of fraud, unauthorized activity, pricing errors, or misuse of promotional offers.

5. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse any order
  • Limit quantities purchased
  • Cancel orders due to stock unavailability
  • Cancel orders containing pricing or technical errors
  • Request additional verification before processing an order

In the event of cancellation after payment, a full refund will be initiated.

6. Shipping & Delivery

Delivery timelines displayed on the website are estimates and may vary depending on location, courier service, weather conditions, public holidays, or other unforeseen circumstances.

Vianté Living shall not be liable for delays caused by:

  • Natural disasters
  • Government restrictions
  • Transportation disruptions
  • Strikes
  • Events beyond our reasonable control

Risk of loss and ownership of products passes to the customer upon successful delivery.

7. Returns, Exchanges & Refunds

All returns, exchanges, and refunds are governed by our Returns, Exchanges & Refund Policy.

Customers must:

  • Report damaged, defective, or incorrect products within 24 hours of delivery.
  • Provide a valid unboxing video and supporting photographs.
  • Follow all instructions provided by our customer support team.

Vianté Living reserves the right to reject any return request that does not comply with our policy requirements.

8. User Accounts

If you create an account on our website:

  • You are responsible for maintaining account confidentiality.
  • You are responsible for all activities conducted under your account.
  • You must immediately notify us of any unauthorized use.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activities.

9. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes.
  • Interfere with website security.
  • Attempt unauthorized access to systems or accounts.
  • Upload malicious software or harmful code.
  • Misrepresent your identity.
  • Engage in fraudulent transactions.
  • Copy, reproduce, or exploit website content without permission.

10. Intellectual Property

All website content, including but not limited to:

  • Logos
  • Product designs
  • Graphics
  • Images
  • Videos
  • Text
  • Website design
  • Branding elements
  • are owned by or licensed to Vianté Living and are protected under applicable intellectual property laws.

No content may be copied, modified, reproduced, distributed, or used without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Vianté Living shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits
  • Loss of business opportunities
  • Data loss
  • Delayed deliveries
  • Third-party service interruptions
  • Our total liability for any claim relating to a product or order shall not exceed the amount paid by the customer for that product.

12. Product Usage Disclaimer

Customers are responsible for using products safely and according to their intended purpose.

Vianté Living shall not be responsible for:

  • Improper installation
  • Misuse
  • Negligence
  • Unauthorized modifications
  • Damage caused after delivery

13. Third-Party Services & Links

Our website may contain links to third-party websites, payment gateways, social media platforms, or service providers.

Vianté Living is not responsible for:

  • Third-party content
  • Privacy practices
  • Website availability
  • Services offered by external providers
  • Your interactions with third parties are governed by their respective terms and policies.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

15. Indemnification

You agree to indemnify and hold harmless Vianté Living, its directors, employees, partners, and affiliates from any claims, losses, liabilities, damages, costs, or expenses arising from:

  • Violation of these Terms
  • Misuse of the website
  • Violation of any law or third-party rights

16. Changes to Terms

We reserve the right to update, modify, or replace these Terms at any time without prior notice.

Updated Terms will be posted on this page with a revised "Last Updated" date.

Continued use of the website constitutes acceptance of the revised Terms.

17. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, the website, or any purchase made through Vianté Living shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

18. Contact Information

For questions regarding these Terms & Conditions, please contact us:

Vianté Living

Email: hello@vianteliving.com

Phone: (+91) 99200 53288

Customer Support Hours:
Monday to Saturday, 10:00 AM – 7:00 PM (IST)