Shipping Policy

Last Updated: May 2026

At Vianté Living, we are committed to delivering your orders safely, securely, and in a timely manner. Every order is carefully packed using protective materials suitable for home décor and fragile products to ensure it reaches you in excellent condition.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

  • Orders are typically processed within 1–3 business days after successful payment confirmation.
  • Orders are processed only on business days (Monday to Saturday, excluding public holidays).
  • During high-demand periods, festive seasons, sales, or unforeseen circumstances, processing times may be extended.

Once your order has been dispatched, you will receive shipment confirmation and tracking details via email, SMS, or WhatsApp, where applicable.

2. Delivery Timelines

Estimated delivery timelines are:

  • Metro Cities: 3–7 business days
  • Tier 2 & Tier 3 Cities: 5–10 business days
  • Remote Locations: 7–14 business days

Delivery timelines are estimates only and may vary depending on:

  • Courier partner availability
  • Weather conditions
  • Public holidays
  • Regional restrictions
  • Natural disasters
  • Other circumstances beyond our control

Vianté Living does not guarantee delivery on a specific date unless explicitly agreed in writing.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Promotional offers such as free shipping may be available from time to time and are subject to specific campaign terms.
  • Additional charges may apply for certain remote or special service locations.

4. Delivery Address Accuracy

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name
  • Phone number
  • House/Building number
  • Street address
  • Landmark (if applicable)
  • City, State, and PIN code

Vianté Living shall not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address details provided by the customer.

5. Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to:

  • Customer unavailability
  • Incorrect address
  • Refusal to accept delivery
  • Failure to respond to courier communications

The shipment may be returned to our warehouse. Any re-shipping charges resulting from failed delivery attempts may be borne by the customer.

6. Inspection Upon Delivery

Customers are advised to inspect packages upon delivery.

Please do not accept any package that appears:

  • Opened
  • Tampered with
  • Crushed
  • Torn
  • Visibly damaged

If a damaged package is accepted, any claim for damage, defect, or incorrect product must be reported within 24 hours of delivery along with:

  • Clear photographs
  • Complete unboxing video
  • Order details

Claims submitted without a valid unboxing video may not be eligible for review.

7. Tracking Your Order

Once dispatched, tracking details will be shared via email, SMS, or WhatsApp. Customers may contact our support team if they require assistance tracking an order.

8. Delayed Deliveries

While we work with trusted logistics partners, delivery delays may occasionally occur.

Vianté Living shall not be liable for delays caused by:

  • Natural disasters
  • Floods
  • Storms
  • Transportation disruptions
  • Labour strikes
  • Government restrictions
  • Public emergencies
  • Events beyond our reasonable control

9. International Shipping

Currently, Vianté Living primarily ships within India.

If international shipping becomes available, additional shipping charges, customs duties, taxes, and import fees may apply and shall be the responsibility of the customer unless otherwise stated.

10. Lost or Missing Shipments

If your order has not been delivered within the expected timeframe, please contact us.

We will coordinate with the courier partner to investigate the shipment status.

Any claims regarding lost shipments must be reported within 7 days of the expected delivery date.

11. Packaging Commitment

Every Vianté Living order is packed with care using protective packaging suitable for delicate and fragile home décor products.

We continuously review and improve our packaging standards to minimize transit-related damage and ensure a premium unboxing experience.

12. Changes to This Policy

Vianté Living reserves the right to modify this Shipping Policy at any time without prior notice.

Any updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

For shipping-related questions or assistance, please contact us:

Vianté Living
Email: hello@vianteliving.com
Phone: (+91) 99200 53288
Customer Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)